UC refers to the integration of various real-time and non-real-time communication tools within a single platform to improve business efficiency and collaboration. When combined with Voice over Internet Protocol (VoIP), UC systems enable organizations to seamlessly connect voice, video, messaging, conferencing, and other communication services over the internet.

VoIP serves as the backbone for UC by transmitting voice calls as digital data packets over IP networks, allowing for flexible, cost-effective, and scalable communication solutions. UC in VoIP enhances user productivity by providing a unified interface for accessing multiple communication channels, enabling users to switch effortlessly between calls, messages, and video conferences regardless of their location.

As a strategic business partner, CITG provides end-to-end Collaboration and Contact Center solutions that connect people, applications, and customers efficiently. From Unified Communications and Video Meetings to advanced contact center platforms like UCCE and UCCX, our solutions are designed for flexibility, scalability, and superior user experience.

Whether you’re enabling hybrid work, streamlining internal communications, or delivering exceptional customer service, Cisco’s reliable and secure platforms help you succeed. We tailor each deployment to your business needs, ensuring high availability, smart routing, analytics, and integration with your existing systems. Our expertise spans Webex, Cisco Meeting Server, Unified Communications Manager, and more tailored to your unique business needs.