Service Level Agreements

CITG has been a leader for years in providing after-sales support to its customers with different levels of service agreements.

Expert Consultancy & Professional Services for ICT Success

In the fast-evolving world of ICT, businesses require expert guidance to optimize, expand, and future-proof their infrastructures. CITG’s team of highly skilled engineers and technicians is equipped to handle even the most complex ICT projects with precision and intelligence.
With over 50 certified engineers, including 4 CCIE-certified experts, CITG stands out by offering comprehensive assessment, design configuration, project implementation, and management. Our strategic alliances with key vendors ensure our engineers are continually upskilled, allowing them to deliver cutting-edge solutions that drive business efficiency and growth.

Discover Our Expertise

Dramatic Increase in networking needs

The rapid expansion of digital connectivity has led to a dramatic increase in networking needs, demanding more robust, scalable, and high-performance infrastructures to support seamless operations.

Greater computing capacity

The demand for greater computing capacity continues to rise, requiring powerful infrastructure solutions that can efficiently process, store, and manage vast amounts of data.

High degree of resilience

A high degree of resilience ensures that IT systems remain operational and secure, minimizing downtime and maintaining business continuity even in the face of challenges.

Autonomous System Availability

Autonomous system availability ensures continuous, self-sustaining operations with minimal human intervention, enhancing efficiency and reliability in IT infrastructure.

Energy efficiency

Optimizing energy efficiency reduces power consumption while maintaining high performance, ensuring sustainable and cost-effective IT operations.

Data consolidation

Data consolidation centralizes information from multiple sources, enhancing accessibility, efficiency, and security while reducing redundancy.

Why Choose Us?

Reliable & Tailored IT Support for Your Business

Expert Engineers – Certified specialists for multi-vendor IT environments.

Fast Resolution Time – Industry-best response and fix times.

Customized SLAs – Tailored support plans to fit your business needs.

Security & Compliance – Ensuring data integrity and system reliability.

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Our Methodology

While our project management methodology which is based on the Project Management Institute guide to the Body of Knowledge encompasses our engagements, some customization for individual projects to ensure smoother progress or activities flow might be recommended. This approach is adaptable to specific client needs and can supplement client processes.

Our SLA Offerings

Our SLA Offerings ensure that your business receives customized, high-quality support, with fast response times, expert engineers, and tailored solutions to keep your IT infrastructure secure, efficient, and fully operational.

Round-the-clock assistance to minimize downtime.

Guaranteed Response Times

Prioritized incident handling based on severity levels.

Onsite & Remote Support

Flexible service delivery tailored to your needs.

Preventive Maintenance

Proactive measures to optimize system performance.

Dedicated Account Management

Personalized support for your business.

Comprehensive Reporting & Analytics

Transparency in issue resolution and system health, and usage of professional ticketing tools.

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Always Available, Always Ready

Our senior engineers work 24×7 to deliver the highest level of IT support.
➡ Round-the-clock expertise ensures uninterrupted operations.

Advanced Solutions for Peak Performance

We utilize the latest tools, best practices, and innovative techniques to serve our clients.
➡ Providing world-class IT support with proactive issue resolution.

Dedicated Engineers at Your Service

CITG offers on-site engineers to manage and optimize customer platforms.
➡ Ensuring continuous updates and peak performance for all systems.

Supporting Global & Local Businesses

We specialize in enterprise IT solutions from leading international vendors.
➡ Our locally-based team guarantees seamless operations and rapid response.